FAQ's

If there is a storage space available that meets your storage needs, you can move in anytime during normal business access hours. Please check our website for hours of operation per location.

We require two weeks notice before moving out of your storage unit. For any questions, please reach out to one of our storage locations.

We ask our customers to provide a government-issued photo ID (example: driver’s license or passport) when renting a storage unit in any of our five locations.

No, the minimum lease is four weeks and after that is paid, you decide how long you wish to stay! We do however offer 5% discounts on 6 months of prepaid rent and 10% discounts on 12 months prepaid rent.

You can either bring your own lock or purchase one from our retail office.

Yes, we always offer various discounts to those customers who pay in advance. They can range from 5-10% off your entire stay. Make sure to call us to find out which discounts apply, for you!

We run storage promotions, and can range from discounts on storage supplies to promotions on monthly storage rates. Check out our ‘promotions’ page of our website so you can receive information on these great deals.

We offer 5% discounts to students and seniors. We understand that moving deals and storage discounts have a huge effect on your relocation budget, and that is why we want to lessen the financial load for our senior and student clients.

You can pay in person, by phone or make a payment through our website. You can also provide post-dated cheques.

You may also sign up to have rental payments automatically deducted from your credit card so you never miss a payment!

VISA, MasterCard, American Express, money orders, cheques, cash.

Yes. We sell various moving supplies in our office.

The following moving supplies are sold at discounted prices for our customers:

Durable packing boxesMulti-sized furniture covers (for mattresses, chairs, sofas)Bubble wrapFoam wrapTapesSpecialty boxes like wardrobe boxesPlastic binsLocks

We offer between $5,000 and $20,000 worth of insurance coverage for very reasonable rates.

Yes. We are a one-stop-shop for all your storage and moving needs! We provide different sizes of rental trucks so you only have to plan your move with one company; simply book a truck and we’ll be there to transport your items to your storage unit at your own convenience.

To make your move easier, we also provide:

All the moving and packing supplies you may need to enhance your experienceLow hourly rates for truck rentalsMoving pads for rentEasy loading rampsExclusivity of our trucks for only our tenants

You can either use our Storage Calculator on our website or call an experienced storage manager for assistance.

Liquids, all food, explosives, flammable liquids and toxic materials. Please contact us if you have any questions regarding a specific item.

No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours. Our Toronto location is only accessible during office hours. Please check our website for our location hours.

Yes. You are welcome to use our complimentary carts and dollies to move in.